Returns & Exchanges

At My Bee Balm, we want you to love your natural glow, which is why we offer a 30-day satisfaction guarantee on all our honey-infused skincare products. If a product isn't the right fit for your skin, we are happy to facilitate a return or exchange to ensure your beauty routine remains perfect.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or email our support team with your order number and the reason for your return within 30 days of delivery.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging to prevent damage during transit; please ensure the product is at least 75% full.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our hive receives and inspects your return, we will issue a full refund to your original payment method within 5-7 business days.