Frequently Asked Questions
Everything you need to know about our natural bee-powered skincare.
Are your ingredients 100% natural?
Yes, we pride ourselves on using pure beeswax, organic honey, and botanical oils. All our products are free from synthetic fragrances, parabens, and sulfates.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take up to 14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact our support team to initiate a return or exchange.
Is the beeswax sustainably sourced?
Absolutely. We partner exclusively with ethical apiaries that prioritize bee health and environmental conservation to ensure our products are as kind to the earth as they are to your skin.
Can I use My Bee Balm on sensitive skin?
Our formulas are designed to be gentle and soothing. However, we always recommend performing a patch test on a small area of skin before full application.
Do you offer wholesale opportunities?
Yes, we love partnering with boutiques and spas. Please visit our 'Wholesale' page or email us directly for more information on bulk pricing and minimum order quantities.